COVID-19

Epic Cycle Adventures & Camp Epic is complying to all Covid-19 requirements. We are operational at Alert Levels 1 & 2.
 

UPDATED 8 OCTOBER 2021

 

The Timber Trail is currently split by the level 3 and level 2 boundary. The level 3 area is currently not accessible but the level 2 area is. Epic Shuttles and Camp Epic are based in level 2 and are operational. We currently cannot drop customers off at the start of the Trail in Pureora, but do have options available for still riding the reminder of the Timber Trail. Please get in touch with us to discuss your options. 

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Please read below the requirements of our staff and customers when visiting us at Level 2.

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Bennett Rd Carpark & Shuttles

  • Customers to park at least 2m away from other vehicles to enable social distancing whilst loading/unloading.​

  • Customers are to maintain social distancing (2m away) from other groups at all times where possible.

  • Only one customer and one staff member to be inside Epic's container base at one time.

  • One customers at a time to present their bike to the Epic staff member loading bikes onto trailers.

  • Customers luggage to be labelled by themselves and placed in a luggage pick up area.

  • Customers must wear a mask when in shuttle vehicles

  • Shuttle vehicles, helmets and bikes will be deep cleaned and sanitized between each use.

  • Shuttle capacity will be reduced when mixed guest groups are sharing a vehicle. Parties are encouraged to keep an empty row between them where possible.

  • Contact information on each guest will be gathered in our booking system to enable contact tracing.

  • Customers are advised to also scan in on arrival to our base.

  • Group bookings are not to be greater than 10.

  • Hand sanitizer will be available for customers, but they are encouraged to bring their own to avoid cross contamination. 

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Camp Epic

  • Guests are to maintain social distancing (2m away) from other groups at all times.

  • Guests are to scan in on arrival.

  • Groups are to occupy separate dining tables.

  • When multiple groups are staying, a timetable will be set up for staggering meal prep and eating.

  • All guests are expected to wash their own dishes and wipe down the stoves and prep areas before and after they have prepared their meals.

  • Each party will receive a designated area in the fridge for chilled storage and a designated shelf for dry good storage.

  • Guests are encouraged to bring their own hand soap, toiletries and hand sanitizer to avoid cross contamination.

  • Disinfectant and hand sanitizer will be available around various places onsite for guests to use.

  • Tents, kitchen and ablution block are deep cleaned each day between sets of groups.

  • Kitchen and ablution blocks will be regularly wiped down by staff during guests stay.

  • Linen is already changed in between every guest.

  • Masks are not compulsory at Camp Epic but are recommended. Especially when in buildings.

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If your booking with us is effected by Covid-19 please get in touch to arrange either a booking transfer or a full refund.

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